Service fees cover administrative costs for managing transactions and keeping the platform operational. As of January 1, 2024, a $4.95 service fee applies to each transaction, regardless of the total purchase amount. There are no fees for registration, sign-up, searches, or posting projects. Createomoto also charges an 11% platform fee on the total project earnings.
Earnings
Freelancers keep 89% of their earnings after fees. Funds can be withdrawn via the dashboard once they meet the $25.00 minimum withdrawal requirement. Supported withdrawal methods include PayPal and Payoneer.
Credits
Employers can add Payment Credits to their accounts, which can be used to pay for services or fund projects quickly. Credits also allow seamless bidding on projects.
PayPal Refunds
Refunds are typically processed within 24 hours after approval by Customer Support.
Credit Card Refunds
Refunds take longer due to card issuer processing times, usually completed within 7 to 10 days, but in rare cases may take up to 2 weeks.
Invoices
Invoices are automatically created for all purchases, cancellations, and deposits, making it easy to track your financial activity. All invoices can be accessed through the dashboard's drop-down menu.
How the Marketplace Works
Employers
It’s free to sign up, create a profile, and post projects or ideas. Employers will receive notifications and bids on their projects. Payments for accepted proposals are held securely in escrow until the project is completed and approved.
Freelancers
Sign up for free, create a profile, and upload a portfolio. Freelancers receive notifications for project opportunities and can submit proposals. Completed and approved payments move from the pending balance to the available balance in the freelancer's wallet after fees are deducted.
Transaction Fees
Transactions processed through Credit Card, Stripe, PayPal, or Payoneer include a $0.30 USD + 2.3% fee.
Taxes
Taxes are applied based on the user’s country of residence and local tax regulations.
Withdrawal Fees
100% Free
Refund & Cancellation Policy
Employers
Employers are eligible for a 100% refund within 3 days from the order date. Refunds may also be granted during the initial concept phase if no alterations have been requested.
Freelancers
If an order is canceled, funds are credited back to the freelancer's account balance. Returned funds will appear in the "available balance" section of the dashboard.
Refund Processing
Refunds are only issued to the original payment account. Changes to payment accounts or cards are not supported for refunds.
User Agreement
All fees, charges, and policies described here are governed by Createomoto’s User Agreement. Failure to adhere to site rules and agreements may result in account suspension or termination.
Createomoto ensures a transparent, secure, and efficient marketplace for creative professionals and employers alike. Sign up today to get started.