Thank you for shopping at Createomoto Marketplace, we strive to provide you with the best shopping experience possible. This page outlines our shipping and return policies to ensure your satisfaction. Please read the following information carefully before making a purchase.
Shipping Policy
Order Processing:
All orders are processed within 5 business days (excluding weekends and holidays) from the date of purchase.
Please note that order processing time may be longer during peak seasons or promotional periods.
Shipping Methods:
We offer various shipping methods depending on the destination and the weight of the package.
You can choose your preferred shipping method during the checkout process.
The estimated delivery time will be displayed at the time of purchase, based on your selected shipping method and destination.
Shipping Rates:
Shipping rates are calculated based on the total weight of the package and the destination address.
The shipping cost will be displayed during the checkout process before completing your order.
We may offer free shipping promotions from time to time, which will be clearly stated on our website.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your order by visiting the carrier's website and entering the provided tracking number.
Please note that it may take up to 48 hours for the tracking information to be updated.
International Shipping:
We offer international shipping to select countries. However, please be aware that additional customs duties, taxes, or fees may apply, which are the responsibility of the recipient.
International shipping times may vary due to customs procedures and other factors beyond our control.
Return Policy
Eligibility:
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
Certain items, such as perishable goods, personalized items, and gift cards, are non-returnable.
Return Process:
If you wish to return an item, please contact our customer service within 7 days of receiving your order to initiate the return process.
Our customer service team will provide you with further instructions and a return authorization (RA) number, which must be included with your returned item.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
Refunds:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and applied to the original method of payment within 10 business days.
Please note that shipping charges are non-refundable, and in some cases, a restocking fee may apply.
Exchanges:
We currently do not offer direct exchanges. If you need to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service immediately.
We may require you to provide photographs or other evidence of the damage or defect.
We will work with you to resolve the issue by offering a replacement, repair, or refund, depending on the circumstances.
Please note that the above policies are subject to change without prior notice. We encourage you to review this page periodically for any updates.
If you have any further questions or need assistance, please don't hesitate to contact our customer service team. We are here to help!