Q1: My AI agent is giving incorrect or off-topic answers. How do I fix this?
Review Knowledge Sources: Ensure the information it needs is in the provided documents/URLs.
Refine Instructions: In the agent's settings, clarify its role and instructions. Be more specific.
Use Grounding: Enable "Ground responses to knowledge" to force the agent to stick to its sources.
Retrain: Re-index or re-upload your knowledge documents.
Q2: Why is my content generation taking so long or failing?
This can be due to high server load, a very complex prompt, or a weak internet connection. Try: 1) Simplifying your prompt, 2) Refreshing the page, 3) Checking your connection. If the issue persists, contact support.
Q3: Is my data safe and private? How is it used?
We take data security seriously. Your proprietary data (documents, generated content) is not used to train public AI models. Please review our full Privacy Policy and Terms of Service for detailed information.
Q4: Can I use Createomoto content for commercial purposes?
Yes, on paid plans (Pro & Enterprise), you own the output and can use it for commercial purposes (ads, websites, products). Please ensure the content does not infringe on third-party rights. Free-tier output is for personal evaluation only.
Q5: How do I get in touch with human support?
For direct assistance, use the "Contact Support" form at the bottom of this support page or email support@createomoto.com. Pro users get priority response within a few hours.